Workflows are promises between people. When every step is “instant,” the promise becomes a threat.
Draw the workflow on paper first. Then ask where shame is hiding—usually in a handoff with no owner.
Educational notes on systems
Why a workflow should include slack on purpose.
Workflows are promises between people. When every step is “instant,” the promise becomes a threat.
Draw the workflow on paper first. Then ask where shame is hiding—usually in a handoff with no owner.